Email passwords are not visible for security reasons. If necessary, you can either reset the password via SiteControl or update the current password via the webmail interface:
- How to reset a mailbox password via SiteControl
- How to update a mailbox password via the Webmail interface
II. How to reset a mailbox password via SiteControl
1. Log in to your Dun & Bradstreet control panel, go to Home > My Apps, and click on the tile containing your active service to reach our SiteControl.
2. Click on the Manage Email menu located on the Home page.
3. On the next page, click on the Mailboxes menu.
4. Select the proper domain name from the Currently Managing: drop-down menu and click on the
Edit button for the appropriate mailbox.
5. On the Edit Email Address page, enter your new password, repeat the password, and click on the
Apply Changes button once done.
6. A green confirmation message will appear at the top of the page to indicate that the password has been updated successfully.
III. How to update a mailbox password via the Webmail interface
1. Sign in to Webmail using your mailbox credentials at:
https://email.smbwebsite.dnb.com/
For more detailed instructions on how to access the webmail interface, please open this article.
2. Click on the Settings gear icon located at the top right corner of your webmail and select Settings.
3. This opens the Basic Settings menu. Scroll down, find and click the Change Password ... button.
4. Type in Your current password, then enter and repeat the New Password. Once ready, click the
Change password and sign out button.